TRANSCOM: My Life as an Employee

Transcom has done a lot of good things for me. I love being here. My stay with Transcom started way back March 10, 2008. It is my second BPO Company after I exited Sykes Asia. It was never my plan to enter a call center biz. I hate night shifts and I don't like to mingle with various people. I treated my self by then as reserved and private. Well, mingling was then one way of socializing. Its a norm. And Transcom showed me how it is rewarding to open up and befriend all the people around you. It started with applying in an outsource company. I got recommendations for 4 BPO Companies. People Support, NCO, Sitel and Nucomm. Before it became Transcom, it was Nucomm when I applied. Since it was the recommended company by the Outsource, I journeyed my way to the vast Ortigas where towering buildings had almost got me gave up. I was wandering looking for Ortigas Bldg in which was situated a long ride from Crossing where I first started my journey. Though, all my tiresome experiences, from walking here and there, was paid when within that day I signed the job offer. Pretty much a lucky day for me. I was a part of those pioneering waves for a UK account. Along with my wavemates, we witnessed the flourishing changes as we went on with our stay with the company. There have been a lot of changes we saw and experienced. From company policies, personnel and managerial changes. All of these, yes, we saw it as Transcom flourished and boomed out to be one of the metro's BPO name to be considered. In my almort 5 years of stay, I already got 2 promotions. And I can say I am one of those lucky few to be offered by the company for a position. Looking back, I started as a frontline Customer Service and Billing agent dealing with English people. It was not new to me anymore coz I have been wanting to practice talking the universal language, thus, I enjoyed talking to people in the other side of the world. It was around September of 2009 when I started to see some slight hope of promotions. The Resource team loaned us for a week to play as back up schedulers. For me, I thought, that was one of those boring jobs coz you get to deal with numbers. The week passed and we are now back to being an agent. I thought I will never go back there especially that I started loving the Scheduling on my last 2 days as a back up. I feel like its worth to know more about how a scheduler works. Sigh! October of 2009 came and yes we were asked to do back ups. I thought its gonna be for the same task, but, No! Its for being an RTR-Real Time Analyst. It sounds new to me so I grabbed the opportunity. We are going to stay for a month as back up RTRs, a long time before we will be back as frontlines. I really thought that its a simple job. But no! It was a hell for me as I'd say. I really don't like numbers. I have been dealing with Mathematics since College. Its my major subject and part of my course. So goes the 1st, 2nd and 3rd week. On our fourth week, promotions and positions for RTR were up for grab. My 2 colleagues grabbed the chance but I didn't. I just don't feel like I'm prepared for the job. The Manager talked to me. But I don't want to give false hopes so I declined the offer. I thought that after October, I will be released back to Operations. But to my surprise, I was told to stay for another month. So I stayed and during my stay, the Manager kept on reminding me that the position is still open for me. I declined Because of the second thoughts that I might not deliver the task properly coz I was not prepared yet. November 23, 2009 when I finally decided to take the offer, thus, my first promotion. ..2 b continued