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Friday, November 19, 2010

The SUN Cellular, Broadband, Landline CRAPPY SERVICE!!!

 I am so pissed off and all fed up with the service im getting right now. My wireless internet connection is driving me nuts and i can't but want to scream out loud co'z everbody doesn't deserve this. I feel like i want to throw the USB and the SIM card of my broadband connection. And guess what? It's SUN's wireless Broadband connection. 


And not only that. There SUN Cellular services are also a bunch of crap. I got no signal inside my pad which is way to far from what they are advertising. Thinking that i am in the heart of Manila, their poor signal has been a problem to me. Thus, i broke the sim and bought another GLOBE SIM CARD and i got now 2 GLOBE numbers coz they never let me down.
 I pay P799 every month for an unlimited broadband service. But crap! Their 3 mbs package is more like a 1kb for the last 3 months now. I never have problems with the service before. I even boasted it to my friends but all i got now are bunch of hate and regrets why i picked up this services. I should have picked out other providers and a DSL line which is reasonable enough to use. DAMMIT!

I am done talking with their service representatives. Their  technicians are hard to reach. Everytime i dial their hotline, it makes me hot that i wanna throw my phone and scream for the crappy service. You are given a lot of options but at the end you will end up wasting your time and effort and money co'z a voice prompt will just tell you that all representatives are engage in a call. NO wonder why i cant get through. They have been bombarded with calls from unsatisfied customers. SHIT!

One thing that could always remind me as well with their customer service is when i applied for a landline. When i called the representative and ask about their packages, all that she can gave me are mere information that i am reading on their site. SHIT! She has the guts to tell me all of those packages! So then why opened up their website?
 I applied for a landline online with them and knowing all the requirements posted on the site ( i got the requirements needed). I submitted it and waited for an auto-reply from them. I opened the email and read their acknowledgement of my application. They are asking for more requirements thus i furnish some copies, scanned it and attach it on the email and sent it to them.

I receive a reply from them after 4 days asking me to provide them a proof of billing. WHAT? how many proof of billing do they need? I already sent all the things they need including th proof of billing, THE LATEST PROOF OF BILLING was the one i provided. 


I emailed back and told whoever from them, telling that I AM CANCELLING MY APPLICATION co'z it just prove that my application will just go nowhere. 

THATS WHAT I GOT FROM SUN COMPANY!! A company who are too good to be true. A company who run a lot  of lies with their services. I am waiting for my final bill and is now planning to change provider. SUN is nothing but promises that are always to good to be true.

If you think you are getting a satisfactory service from them, i respect that. I just want to share my unlucky endeavour with The SUN Company. Especially for the broadband service, i only got good services for the first 3 months and the rest ws a tremendous history. 

Now i don't believe that everything can be dealt with uner the SUN. BAck off you crap!!!

1 comment:

Nimmy said...

ay tih! hindi ka nagiisa! pero deadma na andyan naman ang transcom para ma-fulfill ang ating internet surfing needs. chos! hahaha